Refund policy
Refund & Return Policy
**Last Updated: 17 October 2026**
Thank you for shopping with HealMi Studio!
We take great care in selecting, inspecting, and packing every little treasure before it makes its way to you.
Please read our Refund & Return Policy before placing an order.
Change of Mind
We do not accept returns, exchanges, or refunds for change-of-mind purchases, Sale and discounted items are not eligible for returns.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at healmi.miki@gmail.com provided your order has not yet been processed.
A 10% fee of the total order value will be deducted from the refund to cover payment processing fees. Refunds will be issued via your original payment method. Once an order has been fulfilled or dispatched, cancellations are no longer possible.
Incorrect, Missing or Damaged Items
We carefully inspect and pack all orders before dispatch. However, if there‘s any issues with your order, we're here to help.
Please contact us at healmi.miki@gmail.com within 7 days of receiving your order.
Kindly include:
- Your order number.
- A brief description of the issue.
- Clear photographs or videos showing the affected items.
- Photographs of the original packaging
The item must be unused, in the same condition as when received, and in its original packaging.
Damaged or Defective Items
If an item arrives damaged, defective, or materially different from its description, we will review the issue and notify you of the approval or rejection of your replacement/refund where appropriate.
Incorrect Items
If you receive an item different from what you ordered, please contact us with photographs for verification.
Where a return is necessary due to our error, we will arrange or cover reasonable return shipping costs.We will arrange a replacement or refund as appropriate, subject to product availability
Missing Items
If an item is missing from your order, please contact us with your order number and details of the missing product within 7 days of receiving your order.
Once verified, we will arrange an appropriate resolution, which may include sending the missing item or refund.
Handmade Products
Some products at HealMi Studio are lovingly handmade.
Please note that slight variations in colour, texture, patterns, air bubbles, and finishing may occur due to the nature of handmade products.
These characteristics are not necessarily considered defects, provided they are consistent with the product description and do not affect the product's intended use.
Returns
If a return is approved or required, we will provide instructions on how to proceed.
Unless otherwise agreed, returned items should be in their original condition, with original packaging and accessories where reasonably possible.
Please do not send products back without contacting us first.
Refunds
Once a refund has been approved, it will generally be processed via original payment method.
The time required for the refunded amount to appear in your account depends on your bank or payment provider.
Where an order qualifies for a refund due to a product defect, fulfilment error, or other legal entitlement, any applicable shipping refund will be assessed as part of the resolution.
Shipping Fees
Shipping fees are generally non-refundable for change-of-mind requests or delivery failures caused by incorrect customer information, where the shipping service has already been performed.
Undelivered or Returned Parcels
Please ensure that your shipping details are accurate and that your parcel is collected within any applicable collection period.
If a parcel is returned due to an incorrect address, unsuccessful delivery attempts, failure to collect the parcel, or refusal to pay applicable import charges, additional shipping fees may apply for redelivery.
Any refund request will be assessed according to the circumstances, costs incurred, and applicable laws.
If a parcel is missing, abandoned or disposed of by the local postal service or courier after delivery attempts because it was not claimed, we do not accept responsibility for the unclaimed parcel.
Contact Us
For any return, refund, or order-related enquiries, please contact:
HealMi Studio
Email: healmi.miki@gmail.com
Please include your order number so we can assist you more efficiently.
Thank you for your understanding and support.
